FREQUENTLY ASKED QUESTIONS

Frequently asked questions

What's the best way to use your Sugar Scrub?


Great question. Massage into wet skin (we like getting wet in a shower, but you can do it anyway you like) in circular motion, rinse with warm water and gently pat dry with a towel. This will ensure your sugar scrub will continue to moisturize throughout the day.




Can I eat your scrubs? They smell so good!


We wish!!! While our sugar and oils are all natural, our scents are synthetic and not recommended for consumption.

It's also a good idea to supervise young children around our scrubs so they do not eat the products either.




When will my product(s) ship?


We handcraft all of our products, so you can expect your shipment to be sent out within 5 -7 days of ordering or less. Shipping will take another 2-5 days depending on the distance you live from Las Vegas, NV.

Each order will receive an email notifying you when your products have been shipped.




Are your scents all natural?


Unfortunately no. However, we use the highest grade possible to ensure the quality of our scents. Because of this high quality, very little scent is needed to achieve such a remarkable strong scent for our products.

While most people do not react to our products, if any issues arise please stop using our products immediately and contact us. Not only do we value your feedback, we will also issue a refund.




What's the best way to apply a Sugar Scrub?


Most customers preferred method is just using their bare hands. It's a luxurious feeling and the best part is your hands get the scrubbing and exfoliation treatment the same time as your body - so it's a win win for all your parts. You may also enjoy using a loofah or body glove to apply your scrub. We would like you to do so gently to avoid over scrubbing your skin which could make it irritated depending on your own sensitivity.




Are your oils natural?


YES! We use 100% natural oils manufactured right here in the United States.




Do you ship outside of the continental United States?


Unfortunately not at this time, but we are looking to do so soon, so please keep checking back with us.




What is your return policy?


We value each and evey human who decides to purchase our product and want you to love them as much as we do, but understand everyone is different. If you are unhappy for any reason within 30 days of your purchase, please contact us and we will issue you a full refund. It's that simple.




How long will my scrub last after I open it?


Our recommendation is to use your product within 3 months after opening it to ensure maximum freshness since we don't use any preservatives that are harmful to your body.




Can I use a sugar scrub on my face?


This is a complex question, but we are so glad you asked it. While we don't recommend using our scrubs on your face because they can be abrasive, if you choose to do so, please do so very gently. The skin on our faces is the fragile skin we have and we'd never advise agressive scrubbing with our products. This may irritate or redden the your facial skin.




I see you use sweet almond oil. What if I have a nut allergy?


Our 100% pure Sweet Almond oil is derived from trees that produce sweet almonds. If you have a severe nut allergy, we caution against using our products. If you still want to use our products, please do so with extreme caution.




Do you take special requests for products?


We would love to be in contact with you and hear your special requests. While we can't 100% promise that we'll be able to fulfill the request, we would still like to have a conversation with you and see if we can make it happen. To contact us, send us an email with "SPECIAL REQUEST" in the subject line to: prettywittypop@gmail.com